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Substance Abuse and Mental Health Services Administration
Best Practices for Providers / Consumer Involvement
Consumer Involvement means integrating people with experiences of homelessness, mental health issues, substance use, and trauma into staff and leadership roles in homeless service agencies. Consumer involvement promotes the recovery values of empowerment, peer support, and hope. It contributes to creating person-centered, recovery-oriented program environments. Consumer involvement recognizes that consumers offer highly valuable lived experiences and vital knowledge of pathways to recovery.

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