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The purpose of this booklet is to provide mental health clinic staff with a brief guide to implementing and sustaining a consumer provider program.
Consumer providers (CPs) are individuals with serious mental illness who are trained to use their experiences to provide recovery-oriented services and support to others with mental illness in a mental health service delivery setting.

The information in this booklet comes from multiple sources. One of these sources is research that was conducted on location at Lamp (Los Angeles Men’s Project, which originally served only men) Community, a nonprofit organization in downtown Los Angeles that serves people who are homeless or formerly homeless and have a mental illness. Lamp Community has been a national leader in providing services—including CP services—to this population for many years. Research at Lamp Community included interviews with administrators, staff, CPs, and residents. Interviews were conducted to understand the history of CPs in the organization, the future of CP programs, and the ideal organizational structure for CP services. Lamp Community’s participation helped ensure that this booklet’s contents are relevant for provider organizations that serve individuals with mental illness.

Information from the Lamp Community interviews was enhanced by interviews with national experts on the topic of CP services. Throughout this booklet, individuals who participated in the research will be referred to as participants. Another source of information for this booklet was literature in the form of journal articles, books, and reports on CP programs.

Financial support for the development and creation of this booklet comes from the UCLA/RAND NIMH Center for Research on Quality in Managed Care (MH 068639) and the U.S. Department of Veterans Affairs (VA) Desert Pacific Mental Illness Research, Education and Clinical Center. UCLA/RAND NIMH Center projects typically have a strong focus on community-based research and involve collaboration with community agencies, health care practices and plans, purchasers, and consumer groups, both locally and nationally. Through this collaborative approach, the center’s broad goal is to effectively use research to improve public mental health and mental health care delivery in ways that are consistent with the goals, priorities, and resources of diverse stakeholders. (Authors)

View the guide: "Mental Health Consumer Providers: A Guide for Clinical Staff".
Guides/Manuals
RAND Corporation
2008
Santa Monica, CA
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