Spotlight: Integrating Mobile Data Management Technology in Outreach
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Description:
Data collection and management in PATH programs are critical elements of program administration. Efficient and reliable record-keeping is necessary for effective program management and quality care. Documenting the information collected during outreach in individual records and data reporting systems is a challenge, and we continue to strive to develop tools for improvement in this area. We know that technology can assist us in our work.
Content:
Outreach services are generally not provided in the office where most information is stored. Outreach workers often depend on their memory or the limited information that they carry in notebooks. Short notes are usually taken during the face to face interaction with more in depth documentation re-created later.
Documentation is necessary for reporting requirements, and accurate record-keeping is essential for ensuring effective and organized service provision. However, taking time away from services to create files, log information on outreach encounters, enter data elements in an electronic or paper file, or write case notes is often viewed as antithetical to the nature of an on-demand outreach service. Documentation often takes a back seat to service delivery as outreach workers are reluctant to prioritize paperwork over someone who is requesting assistance. (Author)
Type of Resource:
PATH Resource
Publication Date:
2008
Location:
Newton Centre